This article explains how to remove and reinstall Velocity as a first troubleshooting step when the extension is not working as expected.
⚠️ Important: If you previously installed Velocity in Developer Mode, remove that version and reinstall the latest version from the Chrome Web Store.
Uninstall and Reinstall Your Browser Extension
In Chrome, right-click the Velocity extension, then click Remove from Chrome.
Click Remove to confirm.
Go to the Velocity page in the Chrome Web Store, or go to Marketplace, then open the Velocity download link for Chrome.
Click Add to Chrome.
Wait for Chrome to download and install the extension automatically.
Get More Help
Test Velocity again after the installation completes.
Contact the Customer Support team if the issue continues.
After reinstalling, connect the extension to your Vincere account before you use it again.
Best Practices
Reinstall Velocity as an early troubleshooting step when the extension is not working correctly.
Use the Chrome Web Store version if you previously installed Velocity in Developer Mode.
Reconnect Velocity after reinstalling so you can continue using it in Vincere.
FAQs
Q1: Velocity is stuck on a spinning icon. What should I do?
Answer: First, log out and log back in to refresh your Velocity session. If the issue continues, uninstall and reinstall the extension from the Chrome Web Store. On LinkedIn, the form may open with empty fields so you can enter profile information manually. If the extension does not appear correctly on the page, right-click the LinkedIn profile page, then select Add to Vincere. Contact Support if the issue still continues.