This article explains how to remove and reinstall Velocity as a first troubleshooting step when the extension is not working as expected.
⚠️ Important: If you previously installed Velocity in Developer Mode, remove that version and reinstall the latest version from the Chrome Web Store.
Uninstall and Reinstall Your Browser Extension
In Chrome, right-click the Velocity extension, then click Remove from Chrome.
Click Remove to confirm.
Go to the Velocity page in the Chrome Web Store, or go to Marketplace, then open the Velocity download link for Chrome.
Click Add to Chrome.
Wait for Chrome to download and install the extension automatically.
Reinstallation is particularly effective when the extension fails to load or sync properly.
Get More Help
Test Velocity again after the installation completes.
Contact the Customer Support team if the issue continues.
After reinstalling, connect the extension to your Vincere account before you use it again.
Clear your browser cache and cookies to resolve potential data conflicts.
Ensure your browser is updated to the latest version to avoid compatibility issues.
Enable the Velocity extension in Incognito mode to test its functionality in a clean environment.
Restart your computer after completing these steps to ensure all changes take effect.
Best Practices
Reinstall Velocity as an early troubleshooting step when the extension is not working correctly.
Use the Chrome Web Store version if you previously installed Velocity in Developer Mode.
Reconnect Velocity after reinstalling so you can continue using it in Vincere.
FAQs
1. How can I confirm the Velocity extension is installed?
Answer: Click the Extensions icon next to the address bar in Chrome. Locate the Velocity extension and pin it to your toolbar for quick access. Navigate to LinkedIn to use the extension.
2. What should I do if the extension still doesn’t work?
Answer: If issues persist after following all troubleshooting steps, contact Vincere support for further assistance. Provide details about the issue and the steps you have already tried.
3. Velocity is stuck on a spinning icon. What should I do?
Answer: First, log out and log back in to refresh your Velocity session. If the issue continues, uninstall and reinstall the extension from the Chrome Web Store. On LinkedIn, the form may open with empty fields so you can enter profile information manually. If the extension does not appear correctly on the page, right-click the LinkedIn profile page, then select Add to Vincere. Contact Support if the issue still continues.