Forgot your password? No worries! You're in the right spot for tips on quickly getting back into Vincere 💪

⭕ Forgot your Password?

🔑 First step troubleshooting

If you have an Identity Account, you can use this LINK to reset your password.

Or you can reset your password, by simply going to your tenant site e.g. companyname.vincere.io.

Enter your registered email address or Vincere username, then click 'Next' to see the 'Forgot Password' link and reset your password:

👉 This will trigger a password reset email to be sent to your registered email address, allowing you to set a new password and regain access to the system.

📝 Note: Please make sure to use the 'Remember Me' option during your next login for easier access to your Vincere account.

⭕ System administrator - Password Reset

If you're a Vincere Super User (administrator), you also have the ability to reset passwords on behalf of your End-user/consultant.

Simply head to Settings > User Management > Select the Consultant(s) > Action > Reset password.

This gif showing intruction when head to Settings > User Management

📝 Note: Please note that this option is only available with Vincere Identity Provider. If the user's Identity Provider is Access Group, you will need to contact Vincere Support Team to receive the secured link to reset the password.

An email will be sent to your End-user/consultant with instructions on how to reset their password.

⭕ Change Password

Users can now easily change their passwords themselves by navigating to User Settings and clicking on the 'Change password' button located below their personal information.