Skip to main content

How to Log in to Vincere & Troubleshooting Login Issues

Jason avatar
Written by Jason
Updated over a month ago

⭕ Logging into Vincere

There are multiple ways to log in to Vincere. If you are a new user, follow these steps:

  1. Check Your Welcome Email: You will receive an email from Vincere with your login details.

    • Tenant Site URL (e.g., https://yourcompanyname.vincere.io)

    • Your registered email address (e.g., yourname@gmail.com)

    • A system-generated password (e.g., tRGHGLV438mS)

  2. Click on the Log In button in the email.

  3. Enter your credentials (email and generated password).

  4. Once logged in, navigate to User Settings.

  5. Select the option Change Password.

  6. Update your password as desired.

⭕ What to Do If You Can’t Log in

If you're having trouble accessing Vincere, follow these troubleshooting steps:

🎯 Forgot Your Password

If you cannot remember your password:

  1. Click on Forgot Password on the login page.

  2. Enter your login email address.

  3. Check your email for a Verification Code.

  4. Enter the code on the Vincere site and create a new password.

🎯 Issues Logging in/ can't access the Tenant site?

If you were previously able to log in/ access your site, but one day you can’t:

  • Do not use an old bookmark. Instead, manually type in your Tenant Site URL.

  • Ensure you are using the correct email and password.

  • Delete your browser’s cache and cookies, then try again.

🎯 Still Can’t Access Vincere?

If you have tried the steps above and still cannot log in:

  • Contact the Vincere Support Team by visiting Vincere Help Center.

  • Click on the Chat Button at the bottom right of the screen.

  • Select "I want to report an issue".

  • Choose Product: Vincere.

  • The support team will reach out and assist you in generating a secure login link.

👉 You also can raise a case in the Support Portal 👈

Following these steps should help you log in successfully.


Happy Recruitment TheVinnyWay🤩

Did this answer your question?