Your email is the heart of your recruitment business. Vincere allows seamless integration of your email account so you can send, receive, and manage communication directly within the platform.
This ensures that all email interactions with Clients and Candidates are automatically tracked and attached to their records - saving time and eliminating manual data entry.
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🗝️ Key Features
Send and receive emails directly from within Vincere.
Automatic sync of emails and calendar events with Client and Candidate records.
Support for various email providers including Office365, Outlook, Gmail, IMAP, and MS Exchange.
Access to synced emails and calendar via the sidebar menu.
Ability to add personalized email signatures within Vincere.
⭕ How to Connect Emails to Vincere
Follow the steps below to connect your email account:
Navigate to User Settings on the upper right side of the system.
You will see the Email Settings section and click Connect your email.
Click Email Type and choose your correct email provider.
👉 If you're using Outlook, refer to this article for guidance on enabling 2FA.For IMAP or MS Exchange accounts, fill in the required fields such as server host.
👉 Please contact your email administrator for the correct information.Once connected, your email and calendar will sync automatically with Vincere.
To access synced emails, go to the Email tab from the sidebar menu.
To view your calendar, click on the Calendar icon from the sidebar.
📝 Note: 2-way calendar sync is not available for emails connected via IMAP.
⭕ Troubleshooting Email Connection Issues
If you're experiencing issues connecting your email to Vincere, follow these steps:
Open Incognito Mode in your browser (CTRL+SHIFT+N) and try to connect your email again.
If it works in Incognito, the issue is likely caused by browser cache. Clear your cache, then try again in your regular browser.
Verify your Email Type setting in Vincere. Ensure that the selected provider matches your actual email provider.
👉 For example, if you're using Office365, the Email Type must be set to Office365, not Outlook.If the above steps don’t work, try resetting your email password, then reconnect using the new credentials.
Still stuck? Reach out to the Vincere Support Team for assistance.
📂 For help clearing your cache, please refer to: How to clear Cache.
📌 Important Note: Vincere does not support Office 365 operated by 21Vianet due to provider limitations.
💡 Best Practices
Always use Incognito mode when troubleshooting email connection issues.
Keep your email credentials updated in Vincere after changing your password.
Match the Email Type accurately to your provider (e.g., Office365, Gmail).
Add an email signature within Vincere to maintain branding and professionalism.
Regularly clear your browser’s cache to avoid sync issues.📂 For help clearing your cache, please refer to: How to clear Cache.
🤔 FAQs
Q1: I'm having trouble reconnecting my email after changing the password.
Answer: Try logging in using an Incognito window and reconnecting your email from there.
Q2: How can I resolve an email connection issue in Vincere?
Answer: Start by using an Incognito window. If that resolves the issue, clear your browser cache and retry in a normal window.
Q3: How do I forward an email from Vincere?
Answer: Only the original sender or recipient of the email can forward it, as it is synced to that specific email account.
Q4: I’m using Microsoft or Office 365 but can’t connect my email. What should I do?
Answer: Please refer to the dedicated help article here for Office 365 connection issues.
Q5: I’m experiencing syncing issues. Where can I find help?
Answer: Please check out the Email Syncing Troubleshooting Guide.
Happy Recruitment #TheVinnyWay🤩