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How to contact Vincere support and book training?
How to contact Vincere support and book training?
Cherry avatar
Written by Cherry
Updated over a week ago


If you are experiencing any problems with your Vincere account, or have any questions about using the service, please do not hesitate to contact our support team.

Inside Vincere, you find help by simply clicking your Profile picture on the top right area of your screen

Help Centre

The Help Centre is the best place to find information on how to get the most out of Vincere. In the Help Centre, you will find answers to the most commonly asked questions. The Help Centre features articles covering everything from setup to the application. You can also search the Help Centre for a specific topic by using the search function at the top of the page.

Contact Support

If you have any quick questions that aren't covered in the Help Centre, you can use contact support to send us a message. This will open a chat box on the lower right of the screen that lets you send a message, copy and paste text and images or send links, describing your concern.

Report an Issue

If you encounter any issues with the Vincere, you can report the issue from the application by clicking on the 'Report an issue' link when you click your profile picture in the top right corner of your screen

24/5 Support

We are open 24/5 365 days a year to provide you support in your timezone.

This is the best place for you to clearly outline your issues, provide us with screenshots, and give us all the details we need to assist with your query. We’ll respond with clear answers, instructions, attachments, or links that will provide you with the best solution to get you back up and running as quickly as possible.

We want to help you get the best out of Vincere. That's why we've created Customer Success Plans (CSP) that go above and beyond just technical support.

You decide what kind of support you need.

Business Impact Guide:

  • P1 (Critical) - The system is not available

  • P2 (Major) - A major feature has stopped working

  • P3 (Moderate) - A feature is not working as expected

  • P4 (Limited) - Question about how to do something or a minor error

There are more ways to get help in Vincere

Need Training?

Webinar Portal

We have a large range of webinars available for you to watch at your convenience.

Whether you want to look at basic workflows, get an overview of how to search, or walk-through our Intelligence suite, there’s something for you on our handy webinars page.

Don’t want to watch a full webinar? We also have bite-sized training videos accessible 24/7 in our Youtube Training Hub.


Our training courses such as the Vinny Pro Academy and Accelerated Training Academy focus on Vincere best practices and help you work efficiently to get the most out of your investment. However, if you prefer something more bespoke, we can also create custom training plans depending on what you’d like to learn the most about Vincere.

All sessions can be delivered in a private training format; only your company’s employees will attend, and we’ll schedule each course on the days and times that work best for you. Pricing for these courses depends on a number of factors.


Do you prefer to learn face-to-face? Whether it be classroom-style sessions, or having a trainer walk the floor answering ad-hoc questions, workshops to suit you and your business can be arranged.

Training days will equip your superusers with everything from best practices, analytics and search workshops through to roundtable Q&A, quizzes and prizes - all with a specialist team of trainers. Currently, on-site training is only available for our UK & Sydney/Melbourne customers, but if you are further afield & interested please drop us an enquiry using the link below, and we can discuss options.


You talk, we listen. We ask our customers for regular feedback so that we can constantly improve and evolve Vincere to suit you, our loyal customers. We also use your feedback to understand how your end users really feel about the system, and use this feedback to provide recommendations on best actions you can take.

From time to time, you’ll see an in-app pop-up to ask for your feedback. Well, give us the goss. All the good, the bad, and the ugly - we want to know your thoughts.

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