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Say goodbye to waiting and hello to instant solutions! Our powerful AI Chatbot ✨ makes managing your recruitment tasks faster, easier, and more enjoyable. Solve your inquiries instantly and keep your workflow smooth and efficient.
🤩 Why You'll Love Our AI Chatbot
Instant Solutions: No more waiting - get your answers immediately.
Seamless Workflow: Quickly resolve common queries and keep your recruiting process flowing effortlessly.
Always Ready: 24/7 support - day or night, we're here to help!
Just follow these simple steps below to maximize your experience with our AI Chatbot ✨.
⭕ Step 1: Find the AI Chatbot
The AI Chatbot is conveniently accessible in two easy-to-find locations:
Help Centre: Click the Chatbot icon at the bottom right corner, alongside helpful articles.
Within Vincere: Open the Chat button located at the bottom right corner of your Vincere dashboard.
Once clicked, a user-friendly chat window appears where you can type questions, paste text, upload images, or share links describing your issue.
⭕ Step 2: Ask Questions or Raise Tickets
Inside the Chatbot, you’ll see three helpful tabs:
Home Tab: Chat instantly with the AI, browse helpful articles, and check the latest updates.
Messages Tab: Review previous conversations or raise a new support ticket by clicking Ask a Question. Select an option tailored to your needs:
"I have an account/billing concern" – For account or billing-related questions.
"Get Help on how to use Vincere" – Get instant assistance with features or resolve technical issues.
"I want to report an Issue" – To report/ raise an online ticket to the agent for investigation.
"I want trainings and webinars" – Schedule helpful training sessions or webinars.
"I would like to share my Feedback" – Share your valuable insights to help us improve.
"Need help with a different issue" – For other queries outside these categories.
Help Tab: This is where you can find our useful Help Article Collections.
💡 Tips to Maximize Chatbot Efficiency
To get the most out of the AI Chatbot in Vincere, follow these simple guidelines to ensure you quickly find accurate answers:
1. Clearly State Your Question:
Type your questions clearly and concisely, exactly as you'd ask a human support agent.
Keep it Short and Specific: Short, precise questions help the chatbot quickly identify and deliver the right information.
Examples of effective questions:
"How do I filter job leads by status?"
"How can I delete a candidate?"
"What should I do if I see an 'Errors' button after downloading Velocity?"
"How can I check who added a phone number to a candidate profile?"
2. Use Familiar Terminology:
Use terms directly related to Vincere features, such as "Candidate table view" or "Candidate profile." This helps the chatbot match your questions accurately.
Natural Language:
Phrase your questions naturally. The chatbot is trained to understand various ways of asking the same question.
Common Topics:
For routine issues like installation, passwords, or specific features, ask directly about these topics.
Sending Images:
When attaching images, always include a brief explanation. Don't send images alone; the chatbot works best with context provided.
Follow-Up Questions:
If the initial response doesn't fully resolve your issue, ask a follow-up question or rephrase your query for further clarification.
🙅♂️ What to Avoid When Using the Chatbot:
Avoid One-Word or Very Complex Questions:
Single-word replies or overly complex questions are less effectively processed by the chatbot.
Incorrect or Unclear Terminology:
Use correct terms related to Vincere. Incorrect terminology can hinder the chatbot’s ability to provide accurate answers.
Excessively Long Queries:
Limit your queries to fewer than 30 words. Long, continuous text can be too complicated for the chatbot to interpret effectively.
Overly Technical Language:
Avoid heavy technical jargon. Stick to straightforward, simple language for the best results.
By following these guidelines, you'll quickly and efficiently resolve your queries with Vincere’s AI Chatbot.
⭕ Step 3: Review Your Answers
The AI Chatbot provides immediate, detailed responses, often accompanied by helpful links, images, or videos.
👉 Explore these resources to enhance your understanding and resolve issues quickly.
If the provided information from the Bot is helpful, please click on That Helped 👍 button. If you'r not satisfied with the bot’s responses, simply click "Talk to a person" to connect directly with our Support Team.
Popular Questions to TryHere are some effective sample questions to ask the Chatbot: |
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🤝 Need Extra Help? We're Here for You!
Our AI Chatbot is incredibly effective, but we understand that sometimes you may need human support.
If you're ever unsure or not satisfied with the bot’s responses, simply click "Talk to a person" to connect directly with our Support Team.
We're continuously improving our AI Chatbot and creating valuable digital resources, including detailed help articles, visual guides, and instructional videos. Thank you for helping us enhance your recruitment journey!
Happy Recruitment #TheVinnyWay🤩