Use this article to request additional seats or licences for your subscription and understand how pricing and billing work when you add them.
📌 Note: A seat is different from a user in the system. A seat is the licence you are paying for and may not be assigned to a user. The number of seats on your subscription determines how many active users you can have.
Add Subscription Seats or Licences
Open the licence request form, then complete and submit the form to request an additional seat or licence.
After you submit the form, you will receive a proposal for review and electronic signature. If you request immediate activation, the license is typically processed within 1–2 working days. For future activation dates, the request will be queued and processed on the selected date.
Once the license is processed, you will receive a confirmation email with instructions to add the new seat(s) to your account.
If you pay by credit card, your card is charged the prorated amount for the additional licence, and the licence becomes active immediately.
If you do not have a credit card linked to your account, please raise a case through our finance team by clicking the chat box in the lower-right corner, then select My invoice/billing to raise a case with the finance team.
Pricing and Billing for Additional Licences
Each additional licence costs the same as your existing licence in your signed contract.
Additional licences are billed at the prorated amount, not the full annual or monthly amount. For example, if you add one licence six months into an annual term, you are charged half of the annual amount rather than the full annual price.
If you pay by credit card, prorating is calculated at the time the new licence is added. A prorated invoice ensures you are only billed for the remaining period in the current cycle rather than the full month upfront.
FAQs
Q1: What is a seat or licence?
Answer: A seat or licence is the number of licences you are subscribed to and billed for on your account each billing cycle.
Q2: Are active users the same as a licence?
Answer: No. A seat is different from a user in the system. A seat is the licence you pay for, and it may not be assigned to a user. The number of seats on your subscription determines how many active users you can have.
If you're paying by credit card, the card is charged for the prorated license amount and the licenses are live immediately. We prorate down to the second you add the new license. A prorated invoice covers the cost of the newly added licenses from the activation date up to your next regular billing date. Subsequent monthly bills will include the full fee for all licenses on the account.
Answer: Each licence costs the same as your existing licence in your signed contract.
Q4: How are additional licences billed?
Answer: Additional licences are billed at a prorated amount rather than the full annual or monthly amount. If you pay by credit card, the charge is applied immediately and the licence goes live straight away.
👉 Additional licenses are billed at the prorated amount, not the full annual or monthly amount, e.g. take an additional license six months in, and you're only charged half the annual amount instead of the full amount. Subsequent monthly bills will include the full fee for all licenses on the account, aligning with your existing billing cycle.