How do I add a new seat or licence?
To add a new licence, please raise a new case in the support portal containing the following information:
How many licences or users you want to add:
What client site or URL do you want to add this to:
Day/Date you want to enable the licences:
Approver (yourself or your admin user):
Current licence count:
Sample:
How many licences or users you want to add: 2
What client site or URL do you want to add this to: Shorewere.vincere.io
Day/Date you want to enable the licences: Mon, May 15, 2023
Approver (yourself or your admin user): Sherry Stalls
Current licence count: 15
A sample screenshot below for your reference;
Frequently Asked Questions:
What is a seat/licence?
This is how many licences or 'seats' you are currently subscribed to and being billed for on your account each billing cycle.
Are active users the same as a licence?
Please note: A seat is different to a user inside Vincere. A seat is simply the licence you're paying for, but may not be associated with a user.
In summary, the number of seats you have will determine the number of active users you can have inside Vincere.
How much does one seat or licence cost?
Each licence costs the same as your existing licence in the signed contract.
How are licences billed?
If you're paying by credit card, the card is charged for the prorated licences amount and the licences are live immediately. We prorate down to the second you add the new licence.
If you don't have a credit card associated with your account, please raise a case to through the portal by selecting Account Billing, and we can reach out to you with payment options.
You can also reach out to support by following the steps here.
Additional licences are billed at the prorated amount, not the full annual or monthly amount, e.g. take an additional licence six months in, and you're only charged half the annual amount instead of the full amount.