How do I add a new seat or license?
You can fill up the form to request a license here.
After completing the form, a Contract will be sent to you and the authorized signatory within 1-2 working days.
Frequently Asked Questions:
What is a seat/license?
This is how many licenses or 'seats' you are currently subscribed to and being billed for on your account each billing cycle.
Are active users the same as a license?
Please note: A seat is different to a user inside Vincere. A seat is simply the license you're paying for, but may not be associated with a user.
In summary, the number of seats you have will determine the number of active users you can have inside Vincere.
How much does one seat or license cost?
Each license costs the same as your existing license in the signed contract.
How are licenses billed?
If you're paying by credit card, the card is charged for the prorated license's amount and the licenses are live immediately. We prorate down to the second you add the new license.
If you don't have a credit card associated with your account, please raise a case through the support portal by selecting Account Billing, and we can reach out to you with payment options.
You can also reach out to support by following the steps here.
Additional licenses are billed at the prorated amount, not the full annual or monthly amount, e.g. take an additional license six months in, and you're only charged half the annual amount instead of the full amount.