This article explains how to use the Bulk Tracking page to monitor bulk actions and review their progress. For SMS actions, the page also shows delivery results and failure reasons returned by Twilio so you do not need to switch to the Twilio console.
📌 Note: You can manually update the page at any time by clicking Refresh.
Track Bulk Action Progress
Click Show More in the side menu, then click Bulk Tracking.
Use the All Actions filter to show a specific action type, such as Send SMS, Send Job List, or Shortlisting Candidates.
Use the All Statuses filter to show actions by status.
Use the All Users filter to show actions performed by a specific user.
Click Refresh to load the latest progress updates.
Find the action you want to review, then click the View icon.
Tracking Statuses
Status | Meaning |
Processing | The action is still running. |
Done | The action completed successfully. |
Failed | The action did not complete successfully. For SMS actions, open the record to review the error returned by Twilio. |
View SMS Delivery Details
Open the Bulk Tracking page, then find the SMS action you want to review.
Click the View icon to open the tracking details.
Review the completion summary to see the total number of recipients, delivered messages, and failed messages.
Use Search or the All Statuses filter to narrow the recipient list.
Review the Phone, Delivery Status, Delivered Time, and Error columns for each recipient.
Check the lower details panel to view the message content and the full error message for the selected record.
📌 Note: SMS errors shown in Bulk Tracking are returned through the Twilio API.