Set Up SMS Messaging Integration
This article explains what Twilio is, how it helps you send SMS from Vincere, how to set it up in Marketplace, and how to use SMS features like bulk messaging, templates, and message filtering.
⚠ Important: Twilio is a third-party app and requires a separate subscription. If you have delivery or rate-limit issues, you may need to review Twilio settings and logs or contact Twilio Support.
Use Twilio for SMS in Vincere
Twilio is a cloud communications platform that lets you connect with candidates and contacts through SMS. When integrated with Vincere, you can send and receive SMS directly in the platform, including individual and bulk messages.
Key benefits
Send and receive SMS messages directly in Vincere.
Send bulk SMS messages to groups.
Use message templates with wildcards for personalisation.
Receive email notifications when you get an SMS.
View character count when composing SMS messages.
Set Up Twilio in Vincere
Go to Settings, then click Marketplace.
Find and click Twilio.
In the Setup tab, toggle the switch to enable Twilio.
Enter your Twilio account details:
Account SID: Enter your Twilio Account SID.
Auth Token: Enter your Twilio Auth Token.
Once you’ve entered all the details, click Save to finalize the setup. You’re now ready to start using Twilio for SMS communication.
Send an SMS to a Candidate or Contact
Open the relevant Candidate or Contact record.
Click Actions, then click Send SMS.
Write your message, review the character count, then send the SMS.
Send a Bulk SMS Message
Select multiple candidates or contacts.
Choose Send Bulk Messages.
In the Communication Hub, select a message template (if needed), then send the message to the selected recipients.
📌 Note: You can send SMS to a maximum of 100 records at a time using the SMS action.
Save time by using the Advanced Search table view to select and process up to 100 records at a time to send SMS via Twilio. Here’s how:
Navigate to Advanced Search
At the bottom of the screen, change Items per Page from 25 to 100.
Select All records, then click Send SMS.
After completing each batch, go to the next page and repeat the process.
Using this tip can help you streamline your workflow and speed up tasks significantly!
Create and Use SMS Templates
Go to Settings, then click Message Templates.
Create or update your SMS templates.
Use available wildcards to personalise messages where needed.
Filter SMS Messages in the Communication Hub
You can filter SMS messages in the Communication Hub using these options:
All: View all messages.
My Sent: View messages you have sent.
Response: View messages or chats you follow.
My Message: View messages you send, receive, and follow.
Time Period: Filter by Today, This Week, or All Time.
Find Stored SMS Messages
All SMS messages sent from Vincere are stored in the Communication Hub. You can find it in the top-right of the Vincere screen (between the blue + button and System Notifications).
📝 Important Notes:
Phone Number Formatting: Ensure that phone numbers are formatted according to E.164 standards to guarantee message deliverability. Learn more about E.164 formatting here.
Third-Party Subscription: Twilio is a third-party app and requires a separate subscription. For more details, visit Twilio's official website.
💡Must-know
This content is a summarized explanation based on general knowledge of Twilio's messaging behavior.
📂 For more details, please refer to this Article
1. Rate Limits Exist Per Phone Number
Twilio limits how fast messages can be sent from a single phone number.
For US/Canada long codes (10-digit numbers), the typical rate is 1 message per second.
If you try to send large messages all at once from one number, many will be queued or dropped depending on the setup.
2. Messages Enter a Queue
When you send messages faster than allowed, they enter a message queue.
This queue can overflow, and excess messages may fail if not sent in time.
Twilio does not guarantee delivery of all queued messages, especially under high load.
3. You Can Use Messaging Services or Multiple Numbers
Using a Messaging Service with multiple sender numbers lets Twilio distribute the sending load.
This avoids rate-limiting issues tied to a single number.
4. Monitoring Message Delivery
You should monitor message status callbacks or check logs in the Twilio Console to see error codes.
This can confirm if failures are due to rate limits or other causes.
If you encounter any issue related to Twilio in Vincere please reach out to the Twilio Support Team, as Twillio is a third-party app and our system relies on their API for SMS transmission.
By integrating Twilio with Vincere, you can enhance your communication capabilities, making it easier to stay connected with candidates and contacts through efficient and streamlined SMS messaging.
Happy Recruitment #TheVinnyWay🤩
IMPORTANT NOTE: Twillio is a third-party app and requires a separate subscription. For more info Twillio, check out the link below:
