This article is relevant only for customers with access to the Vincere Portals (Digital) product.
Creating and managing Admin users within your Portals Admin Dashboard is a secure, internal process designed to protect your organization’s sensitive access controls.
This guide walks you through how to invite a new Admin user to Vincere Portals, what permissions are required, and how to request Admin access if you don’t currently have it.
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🗝️ Key Features
Admin users can access the Portals Admin Dashboard and Customizer.
Only existing Admins can create new Admin accounts.
Account activation options allow control over login methods (manual or email verification).
Admin account setup is self-managed by your organization for security purposes.
⭕ How to Invite a New Admin User
Follow these steps to create and assign an Admin role to a new user:
Log in to your Portals Admin Dashboard using your Admin credentials.
Click Users from the left-hand side menu.
Click the Create User button.
Fill out the required user details:
Name.
Email.
Password – Set a temporary password.
Account Activated –
👉 Tick this only if you want the user to log in using the password you set (useful for dummy or test accounts).
👉 Leave it unticked if you prefer the user to receive an email to verify their account and set their own password.
Under User Role, select Admin to grant the user access to the Admin Dashboard and Customizer.
Click Create User to finalize the process.
⭕ Requesting Admin Access
If you're not currently an Admin and require Admin-level access:
Contact an existing Admin user within your organization.
Request that they review and approve your access level.
Only an existing Admin can update your role and grant Admin rights.
👉 Note: Vincere Customer Support cannot create Admin accounts on your behalf for security reasons.
💡 Best Practices
Only assign Admin roles to users who need access to sensitive configuration settings.
Always leave “Account Activated” unticked unless creating a test account, so the user goes through the secure email verification process.
Periodically audit Admin users to ensure access is limited to the right team members.
Inform users that all emails from Vincere Portals come from noreply@vincere.io to avoid confusion.
Update your site's sender email address to your company domain by contacting the Vincere Support team.
🤔 FAQs
Q1: Can Vincere Support create an Admin user for me?
Answer: No. For security reasons, only existing Admin users in your organization can create new Admin accounts.
Q2: What email address will the new user receive an invite from?
Answer: All portal-related emails are sent from noreply@vincere.io.
Q3: What should I do if I forget my password?
Answer: Click the Forgot Your Password link on the login page to receive a reset link by email.
Q4: Can I change the email address used to send portal invites?
Answer: Yes. Please contact Vincere Support to update the email sender address to your company’s domain.
Happy Recruitment #TheVinnyWay🤩