1.🚀I’ve forgotten my password, how can I reset it?
Use the "Forgot password?" button just above the login button on the login page. Enter in your registered email address and a link to reset your password will be sent to you.
2.🚀I don’t agree with my Temp/Contractor’s timesheet. What can I do?
You can reject the timesheet and Pay & Bill will send an email notification to your Temp/Contractor for them to edit and resubmit for your approval.
You will be required to provide a reason for rejection and this will be shared with your Temp/Contractor.
- You can do this logged into the browser app:
- Or you can do it via email:
3.🚀I have approved a timesheet but have since noticed a mistake. How can I unapprove this?
You can unapprove the timesheet and Pay & Bill will send an email notification to your Temp/Contractor for them to edit and resubmit for your approval.
4.🚀Who will approve my Temp/Contractor’s timesheet in my absence?
Ideally, you will have provided your agency with 2 approvers within your organisation who are able to approve your Temp/Contractor’s timesheet in your absence. As long as they have activated their account, they will be able to login and approve/reject the timesheets.
Alternatively, you can reach out to your recruiter who will be able to approve the timesheets on your behalf.
5.🚀I am already using Pay & Bill with another agency. Do I need another login for each agency?
No that's not a problem - just make sure that the email address you provide to your agency is the same one that you currently use for signing into TempTemp. It all tracks seamlessly.
6.🚀I don’t want to approve timesheets online. Do I have to use Pay & Bill?
You can approve timesheets online using your personal and secure Pay & Bill login. Alternatively you can view & approve/reject directly on email or if you're struggling please contact your agency representative who will be able to assist.
If you still find yourself struggling please feel free to reach out to your agency representative who will be able to help.