This article explains how to reset a forgotten password using your Vincere login page or a secure reset link, and how to change your password from User Settings when you are already signed in.

Reset a Forgotten Password

📌 Note: If your organisation uses an Identity Account, you can use the password reset link provided for your Identity Account to start the reset process.

Go to your Vincere tenant site (for example, companyname.vincere.io).
Enter your registered email address or Vincere username, then click Next.
On the next screen, click Forgot Password.
Check your registered email inbox for the password reset email, then open the secure link in the message.
Follow the instructions in the email and on screen to set a new password and regain access to Vincere.

🤓 Tip: Select the Remember Me option the next time you log in for quicker access to your Vincere account on that device.

Request a Secure Password Reset Link From Support

Contact the Vincere Support Team and request a secure password reset link by type "Speak to a person".

Change Your Password From User Settings

Sign in to Vincere, then go to User Settings.
Click Change password below your personal information, then follow the on-screen instructions to update your password.

This gif showing Users can now easily change their passwords themselves by navigating to User Settings and clicking on the 'Change password' button located below their personal information.

FAQs

Q1: Why is the Reset Password option missing for some users?

Answer: If the Reset Password option is not visible for certain users, it is because their Identity Provider is set to Access Group. In such cases, the password reset flow is entirely managed by the Access Group IdP. Users must follow the IdP’s specific reset process instead of relying on Vincere’s in-app functionality.

Q2: What should Access Group users do if they cannot log in to the TimeTemp mobile app?

Answer: If Access-account users encounter login issues with the TimeTemp mobile app, they can log in to TimeTemp using a web browser instead of the mobile app. This alternative method ensures uninterrupted access to timesheet functionalities.

Q3: How do I send a temporary one-time login link?

Answer: Contact the Vincere Support Team, then type Speak to a person so the team can direct your request to the correct specialists who can send a temporary one-time login link.

Q4: How do I get a staff member to reset their password?

Answer: An Admin can reset a staff member’s password in Vincere only if the Identity Provider is Vincere. Go to Settings → User Management, select the user, then click Actions → Reset Password. A password reset email will be sent to the user immediately.

If the Identity Provider is Access Group, the password cannot be reset directly in Vincere. Please select Talk to a person so the request can be routed to the right team for support.

The Reset Password button is unavailable for Access Group users because password management is handled externally by the Identity Provider (IdP).

For users whose Identity Provider is Access Group, password resets must be initiated by the users themselves.
They can do this by navigating to the Vincere login page, entering their username, and clicking on the "Forgot your Password" option to follow the reset process provided by the Access Group IdP.

Reset or Change Your Password