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Access Finance Hub

Want to reach our finance team? Looking to request your invoice or update your billing details?The Access Finance Hub will be able to help!

Cherry avatar
Written by Cherry
Updated over 5 months ago

The Access Finance hub is designed to provide useful, financial-related information so you can stay in control of your relationship with Access. You will be able to view and download your invoices, raise cases with our Finance team, and request changes to other key information such as your billing address, Direct Debit, and more!

When you log into the Customer Success Portal, then click My Access, you will see a new tab called Finance. This will take you straight to the Finance Hub.

Navigating the Finance Hub couldn't be simpler - check out our 1-minute walkthrough video below to see how easy it is.

Access to the Finance Hub is permission-based, so if you already have access to the Customer Success Portal and are the nominated Finance Contact for your account, you will be able to access the hub. If you do not have access to the portal or are not set up as the nominated Finance contact, then head here first to register.

Once you have submitted your registration form, our team will review and update your permissions to grant you access to the Hub. This can take up to two business days. When your permissions have been updated you will receive a welcome email to advise that you can now access the Finance Hub. If you have any issues or questions, please contact us.

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