Escalations & Support
If you need further assistance, we're always here for you.
Onboarding & Implementation
Ginny Myers (Head of Implementations & Training)
ginny.myers@theaccessgroup.com
Mark Gilham (Global Solutions Architect)
mark.gilham@theaccessgroup.com
*Please include the ticket number in the subject line of the email so that we can fast-track your request.
Customer Success, Bespoke Sessions and Enablement
Lea Natale (Senior Customer Success Manager, APAC & UK)
lea.natale@theaccessgroup.com
Amy Street (Senior Customer Success Manager, ANZ)
amy.street@theaccessgroup.com
*Please include the ticket number in the subject line of the email so that we can fast-track your request.
Issues, Tickets & Portal Access
Michael Rizzo (Customer Support Manager)
mike.rizzo@theaccessgroup.com
Vernadet Villanueva (Customer Support Team Lead)
vernadet.villanueva@theaccessgroup.com
Inês Dias Araújo (Head of Customer Support)
ines.dias@theaccessgroup.com
Doug Rowley (Pay & Bill Manager)
doug.rowley@theaccessgroup.com*Please include the ticket number in the subject line of the email so that we can fast-track your request.
Operations, Security & General Management
Michael Bones (Customer Strategy & Operations Manager)
michael.bones@theaccessgroup.com
Lloyd Toomer (Director of Operations)
lloyd.toomer@theaccessgroup.com
*Please include the ticket number in the subject line of the email so that we can fast-track your request.
At Vincere, we're dedicated to more than just providing cutting-edge solutions; we're committed to ensuring your success every step of the way. Our holistic approach to customer satisfaction revolves around four core departments: Professional Services, Customer Support, Training, and Finance.
Each of these pillars plays an indispensable role in empowering you to leverage our platform to its fullest potential. Whether you're seeking expert guidance, technical assistance, skill enhancement, or financial clarity, our integrated support ecosystem is here to champion your journey.
Professional Services
Data Migration | Recovery & Backup | Transformation, cleansing & enrichment
Get personalized assistance with data migration projects from our dedicated experts.
Enrich and enhance your data with Vincere support for better business results.
Customer Support
Available 24/5 | Personalized Support | General questions, advice and answers
Reach out to sort issues with your system or get connected to the right department.
Contact our hands-on, global Vincere support teams in the UK, Vietnam, Japan & Australia.
Training
For New Starters | Refresher Training | Request for bespoke training packages
Improve onboarding and user adoption, or simply refresh your knowledge.
Align on strategy for your unique needs via Vincere training and develop a shared plan for success.
Finance
Billing | Invoicing | Any other finance related questions
Contact the Vincere Finance team for questions on billing and invoicing.
Work with our Finance professional