How to Manage Subscription Seat Additions in Vincere
Managing subscription seat additions in Vincere involves a clear process that includes applying for new seats, understanding processing times, and tracking their status. Below is a detailed guide to help you efficiently handle seat addition requests.
Processing Times for New Subscriptions
When you request a new subscription seat, the processing timelines depend on the activation date specified in the proposal:
Immediate Activation: If the seat's activation is marked as immediate, your request will be processed and added to your Vincere account within 1-2 working days.
Future Activation: For future activation requests, the seat addition will be queued and actioned on the proposal's specified Start Date.
Once your seat has been added, you will receive an email confirmation, which includes instructions to finalize adding the new seat(s).
How to Follow Up on Seat Requests
If you want to check the status of your seat addition request, you can directly contact the License Additions Team. They are the primary point of contact for handling such queries and providing updates. You can reach them at: Email: vincere.licenseadditions@theaccessgroup.com For any inquiries or status updates, ensure you provide clear details about your request for a faster response.
Related Resources
For troubleshooting issues with missing or malfunctioning seat updates, you can reach out to the License Additions Team for specialized assistance.
Ensure you supply the necessary account and user details when contacting the team to streamline the resolution process.
By following these steps and maintaining communication with the License Additions Team, you can effectively manage and track the status of your subscription seat additions in Vincere.