Nylas V3 provides a more reliable and efficient way to synchronize emails and calendar events in Vincere. This guide explains what is changing, how to reconnect your account, and how to resolve integration issues during the transition.
With Nylas, Vincere connects to common email providers such as Gmail, Outlook, and IMAP to manage email, scheduling, and contacts efficiently.
â ď¸ Important: You must reconnect your email to begin using Nylas V3 once it is enabled on your Vincere site.
About Nylas and the Upgrade
Nylas powers Vincereâs email and calendar synchronization. The upgrade to Nylas API V3 delivers improved stability, fewer syncing errors, and better compatibility across email systems. Users with high folder counts may also experience better performance. Real-time error visibility helps technical teams troubleshoot issues faster.
đ Note: Users still on Nylas V2 may experience intermittent email-sending issues until they reconnect and complete the upgrade.
What Is Changing
The upgrade introduces a streamlined email syncing experience and enhanced integration with Microsoft products. Updated status indicators now include:
Email Syncing: Nylas fetches emails from your connected email during sync requests.
The âSynchronizingâ status for email accounts will be replaced with a streamlined syncing experience.
Microsoft Integration: Better compatibility with Microsoft products.
New Status Indicators: Email account statuses updated to include:
"Not Connected".
"Connected".
"Disconnected".
New status categories like âNylas V3 â Gmailâ and âNylas V3 â Microsoftâ.
If you see a reconnection prompt, it applies only to users with an existing email connection on sites where V3 is enabled and whose account remains on V2 with a âConnectingâ status.
Reconnect Your Email to Start Using Nylas V3
Once Nylas V3 is enabled, you must disconnect and reconnect your email to complete the transition.
Disconnect Your Email
Click your profile picture, then click User Settings.
Click the red Disconnect button to remove your existing connection.
Reconnect Your Email
Click the link shown on screen to begin the reconnection process.
Type the email address you want to connect.
Click Detect Email Type, then click Connect to complete authentication.
â ď¸ Important: Reconnecting ensures your account continues to function after Nylas V2 is disabled.
đ Note: You may see a prompt stating:
â
ââWe have introduced new improvements to enhance email performance. Please reconnect your email to take advantage of these enhancements.â
â
This prompt is asking users to disconnect and reconnect their email to apply the new improvements related to Nylas V3.
Hereâs when the prompt appears:
It only shows for users who have an email account connected.
It only applies to tenants where the V3 toggle is ON.
It targets users who are still on Nylas V2 and have a "Connecting" status.
â ď¸ If youâve already connected to V3 but still see the prompt, it may be because another user in your tenant is still on V2.
Review Email Connection Status
Go to Settings, then click User Management.
Check the Email Connected column.
Users on V3 will display the label Nylas V3.
Confirm Calendar Connectivity
If you use an external calendar, ensure it remains connected to access all scheduling filters and related features.
How to Connect Your Email After Upgrade
If prompted during login, click Go to User Settings and follow the steps to authenticate your account.
Alternatively:
Log in and click your profile picture, then click User Settings.
If a reconnection dialog appears, click Go to User Settings.
Enter your email credentials and complete authentication.
Steps to Address Email Synchronization and
Integration Issues
Resolving Synchronization Issues
Contact Your IT Administrator: Permissions to sync your email account must be set by your IT admin. Reach out to the appropriate person in your IT department who handles email permissions.
Check the Admin Center: Depending on your email provider, access to an admin center (such as the Microsoft admin center) may be required. Your IT admin can grant the correct permissions through this platform.
For Microsoft 365 users navigating admin consent requirements, ensure the Global Administrator logs in to the Microsoft Entra Admin Center, grants admin consent in the Enterprise Applications tab for the VincereMailV3 app, and verifies correct permissions under Permissions and consent section.
Resolving Integration Issues When Linking Accounts
Identify Your Organization's Email Admin: Contact the internal email administrator or super user responsible for managing account permissions. This could be someone from the IT department or a senior team member.
Collaborate with External Email Support: In some cases, additional authorization settings must be configured by your email provider. If internal admin support is unavailable, reach out to the email provider or external email support team for setup assistance.
For Microsoft 365 accounts, specifically address the VincereMailV3 app's permissions by having a Global Administrator follow steps in the Microsoft Entra Admin Center. Verify the VincereMailV3 app is properly configured under Enterprise Applications.
If the first option is chosen, then the Global Admin needs to grant consent. Please reach out to your internal IT team to grant this permission.
Otherwise (option 2 or 3 is chosen), you (the user) can provide the consent.
To address Vincere-specific admin consent approval, follow these steps for Microsoft 365 accounts:
Log in to the Microsoft Entra Admin Center using a Global Administrator account.
Open Enterprise Applications and locate the VincereMailV3 app.
Navigate to the Permissions and consent section and click Grant Admin Consent.
Ensure that required permissions align with Vincereâs integration needs before confirming. For additional details on granting admin consent, see this guide.
Submit a Justification: When prompted, provide a reason for your email reconnection request.
Request Administrator Approval: Initiate the approval process by clicking the âRequest Approvalâ option.
Await Admin Approval: Your administrator will review the request and approve if appropriate.
Authenticate Your Account: Proceed to connect your email after receiving approval.Address Microsoft 365 Admin Consent Requirements
To resolve permission-related errors during connection:
Log in to the Microsoft Entra Admin Center using a Global Administrator account.
Open Enterprise Applications and search for VincereMailV3.
Go to the Permissions and consent section.
Click Grant Admin Consent and confirm the required permissions.
Provide a justification when prompted, then submit the consent request.
After approval, authenticate your email again in Vincere.
đ Note: This process supports organizational security and may be required by Microsoft or your internal IT policies.
đ¤ FAQs
Q1: What happens if I donât reconnect my email?
Your email will continue to work temporarily with Nylas V2. However, we recommend reconnecting to continue to access the latest features and improvements and avoid issues during the transition.
For users who haven't transitioned yet, email sending issues may occur intermittently until the upgrade to V3 is completed, making the transition essential for uninterrupted functionality.
Q2: Will my current email and calendar functionality change?
All essential functions will remain the same. However, reconnecting is necessary to use V3.
Q3: What happens to my emails during the transition?
Your email functionality remains unaffected. Reconnection is a seamless process.
Q4: How do I know if I am or if another user is on V2 or V3?
System administrators can go to Settings, then click User management and check the email connection. Users using V3 will have "Nylas V3" in their Email connected column
Q5: What will happen if my email is disconnected?
You will be prompted by the system to reconnect you email. You will receive the message b6. What should I do if I canât identify the IT admin in my organization?
If you cannot locate the relevant admin, contact your companyâs IT department or speak to the email provider directly to confirm account-level permissions and facilitate the required changes.
Q6: Can these permissions be managed without an organizational admin?
Typically, no. These permissions are designed to safeguard accounts and ensure user-level changes donât compromise organizational security. It is important to seek administrative assistance.
Q7: Do I need to use the Microsoft admin center specifically for resolving these issues?
Only if your company uses Microsoft email services. If not, the procedure will depend on your email providerâs platform for managing admin permissions.elow:
Q8: Received a Need Admin approval message when reconnecting my email:
This indicates that either Microsoft-imposed settings or Vincere Core security protocols require approval before reconnecting your email.
When encountering admin approval prompts, follow these steps for Microsoft 365:
Ensure your Global Administrator configures user consent by navigating to the Microsoft Entra Admin Center.
Grant necessary permissions to the VincereMailV3 app in Enterprise Applications under the Permissions tab.
Cross-check that user consent settings comply with Microsoft policies here. This process ensures alignment with Vincereâs security protocols and Microsoftâs admin consent framework.
Q9: Overview of Administrator Permission Error
When connecting an email account to a platform like Vincere, you might see a message requesting admin access.
This indicates that you require higher-level permissions typically available to an organizational super-user, IT administrator, or a senior team member managing your account. The issue is usually related to restrictions set at your organizationâs level, ensuring email integrations comply with security policies and require explicit administrative approval. To resolve this, administrators should navigate the Microsoft Entra Admin Center, locate the VincereMailV3 app under Enterprise Applications, and ensure admin consent is granted under the Permissions tab to enable seamless integration.
Happy Recruitment #TheVinnyWayđ¤Š