To remove your 2FA account for your account, you would need to follow the steps below:
Sign in to https://identity.accessacloud.com/.
Select My Account, then click Two-Factor Authentication.
Click the red Disable two-factor authentication button
If you are unable to login, please use your backup codes to try and login. However, if you do not have access to your backup codes anymore, please follow the steps below:
How to request 2FA removal for yourself or a team member:
Download this form then provide to the impacted user to complete.
Submit the form to the director of the organization to complete. Note: The director of your organization needs to review and action this form. We can't accept this from any non director contact.
For the director, If they are using a browser, please save a copy and attach it to an email addressed to Information.Security@theaccessgroup.com (the Information Security team) and support@vincere.io which includes the following statement:
"I confirm that I understand the associated risks related to disabling 2FA for the above individual and fully indemnify Access against any action or breach that may incur as a direct result. Please take this approval as agreement to proceed with the request"
Once the information security receives this email, a process will be initiated to grant the request. Please note that this process may take 24 - 48 business hours from receipt confirmation.