This guide explains how to disable Multi-Factor Authentication (MFA), also known as 2FA, from your Vincere login via Access EVO. It includes self-service steps as well as instructions on how to request MFA removal if you are locked out.
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🗝️ Key Features
Allows users to disable 2FA from their Vincere account via Access EVO.
Backup codes can be used as an alternative method to log in.
A secure, manager-authorized request process is available if you’re locked out.
MFA removal request processing time is typically 24–48 business hours.
⭕ How to Remove MFA/2FA from Your Vincere Login
Sign in to Access EVO.
Select My Account, then click on Two-Factor Authentication.
Click the red Disable two-factor authentication button.
👉 If you're unable to log in, try using your backup codes to regain access.
⭕ How to Request 2FA Removal (If You're Locked Out)
If you cannot access your account and have lost your backup codes, follow these steps:
Ensure a manager with Director-level access or higher is available to initiate the request.
Ask the manager to fill out the MFA Removal Request Form.
If you don’t have a support ticket number, contact the Vincere support team to get one before submitting the form.
Submit the form with all required fields, including the support ticket reference.
Once submitted, our internal team will process the request within 24–48 business hours.
Double-check the accuracy of the provided information to avoid delays.
💡 Best Practices
Always store your backup codes in a secure but accessible location.
Notify your manager immediately if you're locked out and require 2FA removal.
Contact support proactively if you are unsure about your support ticket number.
Ensure the MFA removal request is only completed by authorized personnel (Director level or above).
🤔 FAQs
Q1: What should I do if I’ve lost both access and my backup codes?
Answer: You must have a manager at Director level or higher complete the MFA Removal Request Form on your behalf.
Q2: How long does it take for the 2FA removal to be processed?
Answer: Once confirmed, the process typically takes 24–48 business hours.
Q3: Can I submit the MFA removal request form myself?
Answer: No, only a Director-level manager or above can submit the form.
Q4: Is a support ticket number required for the removal form?
Answer: Yes, it is a mandatory field. Contact the Vincere support team if you don’t have one.
Happy Recruitment #TheVinnyWay🤩