HELP CENTER

The Vincere help center is full of hundreds of how-to articles available 24/7 to all our customers. You will find step-by-step guides, videos, with plenty of tips & tricks to help you on your way with Vincere. Simply use the top search bar to look for relevant articles.

Visit the Help Center


FREE TRAINING WEBINARS

On-demand or live, the choice is yours. 

We run 8 live training sessions per month in each global region, so whether you’d like to understand how to configure your account, or want to know how to do a deep dive into reporting & analytics, there are plenty of opportunities to join a live session. 

We also run a feature specific session each month, the topic of which is based on latest releases and feedback from you. Best of all, they are all free! 

Don’t have time to join a live training session? No problem! We have a large selection of recorded webinars for you to watch at your convenience. 

Register for Free Trainings


PRIVATE TRAINING

Our live training courses focus on Vincere best practices and how to work efficiently to help you get the most out of your investment. However if you prefer something more bespoke, we can also create custom training plans depending on what you’d like to learn the most about Vincere. 

All sessions can be delivered in a private training format; only your company’s employees will attend, and we’ll schedule each course on the days and times that work best for you. Pricing for these courses depends on a number of factors. 

Request a Quote


ONSITE TRAINING DAYS

Training days are designed specifically for Vincere Super Users to learn how to maximise Vincere’s powerful features. 

Training days will equip your super users with everything from best practices, analytics and search workshops through to roundtable Q&A, quizzes and prizes - all with a specialist team of trainers, and lunch & refreshments provided. Currently training days are only planned for our UK customers, but watch this space as we look to hold them worldwide in the future. 

Check out the training day video


24/5 SUPPORT

Our chat feature is the quickest and easiest way to contact the team. Our Customer Success team covers every timezone from USA to Australia - so you can always get in touch with us, at any time. 

This is the best place for you to clearly outline your issues, provide us with screenshots, and give us all the details we need to assist with your query. We’ll respond with clear answers, instructions, attachments or links that will provide you with the best solution to get you back up and running as quickly as possible. 

Just click the message icon in the bottom right of the help center or email support@vincere.io 


NET PROMOTER SURVEYS

You talk, we listen. We ask our customers for regular feedback so that we can constantly improve and evolve Vincere to suit you, our loyal customers. We also use your feedback to understand how your end users really feel about the system, and use this feedback to provide recommendations on best actions you can take. 

From time to time, you’ll see an in-app pop-up to ask for your feedback. Well, give us the goss. All the good, the bad, and the ugly - we want to know your thoughts. 


WHAT HAPPENS NOW?

 A great place to begin is to look through our fantastic help center which is full of tips and tricks to help you get started in Vincere. Please reach out to us if you have any questions, and we look forward to helping you make those all important placements, as after all - Winning Is Everything! 


WHO ARE WE?

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