1. Head over to Settings > Marketplace and toggle on Twillio. 

Enter your Twillio account details;

  • Phone Number (you choose this on your Twillio account)
  • Account SID
  • Auth Token

Once you're happy hit Save and you're good to go! You can seamlessly start connecting with your Candidates & Contacts through SMS.

Now that Twilio is up and running, you can:

  1. Send and receive SMS messages
  2. Send SMS in bulk to groups 
  3. Customise and use messaging templates (including wildcards for personalisation)

4.  Allow users to add an SMS template in Message templates:

5.  Email users when they get an SMS.

6.  View character count when sending messages in Twilio. 

You can also Filter your SMS by:

  1. All - see all your messages
  2. ‘My Sent’ - shows all your sent messages
  3. Response - shows all your messages or chats that you follow
  4. ‘My Message’ - shows messages that you send, receive and follow
  5. Time Period - All | Today | This week


  • Phone number formatting is crucial to ensure deliverability of your messages. 
  • Twilio follows the E.164 Phone Number Formatting so make sure the number you've added in the profile is in the correct format. 
  • Learn more about the format here.

Here's how:

Go to a Candidate or Contact you'd like to send an SMS. Click actions > Send SMS

A SMS window will then pop up pre-populated with the Contact/Candidates mobile number and a pre-defined message with:

"Hi *First Name*, 

*Recruiter Name* 

Enter your message and once you're happy hit Send and this will be delivered straight to your Candidates/Contacts phone! #Easy

Any SMS's sent from Vincere will be stored on the Candidate/Contacts profile under the 'SMS' tab so you can easily track what's been sent. 

So get texting and winning deals! 

#TheVincereWay 📱

  • Twillio is a third party apps and requires a separate subscription. For more info Twillio, check out the link below:

Did this answer your question?