Managing subscription seat additions in Vincere involves requesting new seats, understanding processing timelines, and tracking their activation status. This guide explains each step and how to contact the License Additions Team for updates.
⚠️ Important: You need Administrator permissions or equivalent access rights to request and manage subscription seat additions.
Request New Subscription Seats
When you submit a new subscription seat request, the processing time depends on the activation date specified in the proposal.
Processing Timelines:
Immediate Activation: If the seat activation is marked as immediate, your request will be processed and added to your Vincere account within one to two working days.
Future Activation: For seats scheduled for a later date, the addition will be queued and completed on the proposal’s Start Date.
Once your seat has been added, you will receive an email confirmation with instructions to finalize adding the new seat(s).
Track Seat Addition Status
If you need to check the progress of your seat addition request:
Contact the License Additions Team directly.
Send an email to vincere.licenseadditions@theaccessgroup.com.
Include the following details in your email:
Your organization name and Vincere account ID.
The proposal reference number (if available).
The requested activation date or number of seats added.
Providing these details ensures a quicker response and accurate update.
Resolve Seat Addition Issues
If a newly added seat is missing or not functioning correctly:
Verify that your activation date has passed.
Check for the confirmation email from the License Additions Team.
If the issue persists, contact the License Additions Team for assistance.
💡 Best Practices
Keep a record of all seat addition requests and confirmation emails for audit purposes.
Always confirm your proposal’s activation date before submitting a follow-up request.
Allow up to two business days after the activation date for processing to complete.
🤔 FAQs
Q1: How long does it take to add a new subscription seat?
Answer: Immediate activations are completed within 1–2 working days. Future activations occur on the proposal’s specified Start Date.
Q2: Can I cancel a seat addition request after submission?
Answer: Requests can only be amended or canceled before the activation date. Contact the License Additions Team immediately if changes are required.